We are pleased to announce that NETKAQUARTZ SERVICE DESK X (NSDX) received PinkVERIFY™ certification in 5 practices against ITIL 4. Here’s the complete list of the 5 certified ITIL practices:

  • Incident Management

  • Knowledge Management

  • Problem Management

  • IT asset Management

  • Change Enablement

 

  

What Is The PinkVERIFY?

 

The PinkVERIFY™ certification is the world’s leading IT service management ITSM education and consulting provider. Moreover, its alignment of the software tool with the ITIL® best practices.

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What is ITIL?

The Information Technology Infrastructure Library (ITIL) is a pack of IT service best practices, providing guidance for ITSM, In many organizations, basically may consider IT and business alignment. To have better IT service customers satisfaction, managing the cost and improving their IT quality and productivity by considering the ITSM’s framework as well as to manage the risk of business operations and failure.

  

What is ITSM?

As ITIL is a pack of IT service best practices, providing guidance for ITSM, In many organizations, basically may consider IT and business alignment. To have better IT service customers satisfaction, managing the cost and improving their IT quality and productivity by considering the ITSM’s framework as well as to manage the risk of business operations and failure.

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 What does it mean for your business? 

Being qualified in ITIL Foundation means practitioners are more likely to demonstrate an understanding of IT processes. So users can use quality IT systems and practices to support and further their business strategies. This is critical as IT departments, need to be fast, efficient, and adaptable to business operations. This effectively optimizes your IT environment. It becomes a core part of your business. Moreover, this is also the starting point for transforming your business into the digital world.

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IT Perspective

  • Leverage quality and standardize your IT services with certified ITIL tool
  • Intelligently drive automation to resolve issues and automate recurring tasks
  • Shorten resolved time with a knowledge base (incident, problem, article, crowdsource)
  • Increase uptime, availability, and efficiency
  • Green Service-level agreement (SLA), high First Call Resolution (FCR), and First Time Resolution (FTR) rate
  • Unlimited IT technicians (digital workforce)
  • Reduce load, reduce time, and reduce staff

 Business Perspective

  • Reduce Operating expense (OPEX), and IT costs more net profit
  • Increase business productivity and value
  • Gain better user satisfaction and UX/CX
  • Reduce churn rate, increase loyalty
  • Drive your digital transformation, thrive your business, and stay competitive