Professional incident management
Track and resolve your incidents/tickets. End-users can raise tickets via self-service portal, e-mail (or phone). IT service desk team can assign, set priorities, and solve those incidents efficiency and quickly.
Incidents, questions, or queries will be prioritized and responded quickly based on SLA and/or impact and urgency assigned.
Service Level management
SLA could be agreed and set by the different business’s requirements or the incidents categories. The violations or breaches of SLA could be avoided as well as end-users/customers’ satisfaction will be increased.
Avoid the impact to your business, finding root cause and analyze the problems to reduce workaround for the incidents.
Software License management
Third-party’s contracts such as software license, support & maintenance agreement and more, could be kept as a record and to be tracked then to notify you about expiries and renewal schedule.
To manage your assets both IT assets and Non-IT assets, since purchasing, support & maintenance, depreciation and write off.