NetkaQuartz Service Desk X (NSDX) on cloud is an IT Service Desk Tool on cloud base designed to deliver IT services, segmenting customers, handle and reduce risk by managing the lifecycle of incident, problem, change and service requests and escalates according to the defined SLA’s. It further allows automation of the IT infrastructure in order to keep production systems operating and to diversify for new services strategies.

Netka Quartz Service Desk X helps your internal or external customers to issue any organization related case via the help desk portal and offers convenient ways to track and view the status.

NSDX, an ITSM tool run on trusted and secured cloud platform provider for IT Service desk which will be Incident Management, Problem Management, Service Level Management, Knowledge Management and IT Asset Management suitable for all IT Service business, it will help solve problem and run IT operation management faster, increase uptime, quality of services, productivity for IT team, build more customer satisfaction , decrease churn, and maximize IT asset management process to company.

You can click to choose free trial and prefered plan for 10 days, when your trial expires, you can continue using selected plan by go through purchasing process, and your service will run continuingly, if you don’t want to continue, do nothing and please kindly help answer our servey inorder to guide us more.

Once you register a free trial plan, we will keep record of your e-mail address for one time use only, you cannot extend free trail period.

We have Starter , Growth, Pro, Enterprise plan and each plan based on number of agents count as subscription annually, that start from 5 agents, 10 agents, 15 agents, 20 agents. For special requirement, please e-mail at, for more detials.

In the Pricing Plans (, showing you the benefits/functions of each plan – starter, growth, pro, enterprise. You can choose the preferred plan that suitable for your organization. For more information, please e-mail at

Our highlight benefit features will help you success in IT Services Management solutions which will be Fast incident creating, Increase first call resolution rate, Skill matching, Geo tagging, 3 SLA measurement support 24X7 hours and business hours SLA, Parent-child update, Satisfaction survey and KPI, Third-Party Integration. you can see more features at

For more information, please e-mail at

For more information, please e-mail at

For more information, please e-mail at

Keeping customers’ data secure is an our top priority. We provide the secure environment inorder to protect your data.

We may process personal data that providing our products and services applicable to Privacy Policy for your using or accessing.

Provided online payment by credit card via secured payment gateway in our store. Your subscription will be annually payment and auto renew will occur before your plan expried.

Receipt will be sent by secured payment gateway provider and Netka will send out the tax invoice after payment completed.

The subscription is annually period, the service may not eligible to be cancelled or refund before expiring date.

The service will be provisioned once the completion of free trail registration or completion of payment. You will be informed via e-mail, when the service is ready to serve.

We use AWS service to keep data up and running 24×7, so the service availability will be ensured by the well known provider.

In your account profile, you can pruchase/upgrade to a higher subscription plan. Please kindly noted that there’s no refund for downgrading to the lower one.

30 days before expiring date (annually), you will be notified by e-mail to renew/continue the service/plan. Moreover, you may be contacted from Netka’s representatives for the confirmation of renewal, either e-mail or phone calls. However, auto renew will process to avoid the failure to access to your service, if Netka does not receive your cancellation will.

Renewing your subsciption, you will continue to use update version of NetkaQuartz Service Desk X (NSDX) software automatically together with our service support team at the same time.

Contact NSDX SaaS Sales

Call : +662-517-4993-4


Got question? NetkaQuartz ServiceDesk X on cloud support can help you by Call us at : +662 978 6805 E-mail : and existing NSDX on cloud customers can also open the support ticket via the link provided.

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